About MediFinder India

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User", "Customer", "Merchant Partner", "Seller", "Delivery Partner" or "you") and MediFinder India ("MediFinder India", "Company", "we", "us" or "our") regarding your use of the MediFinder India website, mobile applications, dashboards, APIs and related services ("Platform").

By accessing, registering with, or using the Platform, you acknowledge that you have read, understood and agreed to these Terms.

The Platform operates as an online technology aggregator and intermediary connecting customers, licensed medicine shops and delivery partners. MediFinder India does not manufacture, own or physically stock medicines and does not directly employ independent delivery personnel.

Users must generally be 18 years of age or older and legally capable of entering into a binding agreement. Users must:

• Provide accurate and complete information
• Maintain the confidentiality of passwords, OTPs and account credentials
• Keep account information updated
• Not create fraudulent or misleading accounts
• Accept responsibility for activity performed through their account

MediFinder India functions as a technology platform facilitating medicine availability searches, pharmacy discovery, customer–pharmacy connectivity, order-related communication, delivery coordination, and related technology services. MediFinder India is not itself a pharmacy, medicine manufacturer, doctor or medical adviser.

Every Merchant Partner must maintain valid and active licences and registrations required under applicable pharmaceutical laws, including (where applicable) a Drug Licence, GSTIN, pharmacist registration, and other legally required approvals. Merchant Partners must provide genuine and current documentation during onboarding and promptly report suspension, cancellation or expiry of material licences.

Merchants are responsible for the accuracy of medicine names, formulations, batch information, MRP, stock, availability and product information. Repeated inaccurate or false inventory information may result in restriction, suspension or termination.

The Merchant Partner is responsible for the quality, authenticity, packaging, shelf-life, storage and lawful dispensing of medicines supplied through its store. MediFinder India does not independently manufacture, inspect or guarantee pharmaceutical products supplied by Merchant Partners.

Where applicable law requires a prescription, including applicable Schedule H, H1 and X medicines, customers must provide a valid prescription from a registered medical practitioner. Merchant Partners are responsible for verifying the prescription before dispensing. MediFinder India may cancel or restrict transactions where prescription requirements are not satisfied.

• Provide accurate information
• Provide valid prescriptions where required
• Use medicines only as directed by qualified healthcare professionals
• Treat pharmacy staff and delivery personnel respectfully
• Not upload fraudulent prescriptions
• Not attempt to obtain medicines unlawfully

Delivery Partners operate as independent contractors/gig workers where applicable. This relationship does not automatically create an employer–employee relationship, partnership or joint venture. Delivery Partners must maintain valid driving licence, vehicle documentation, insurance, PUC and other legally required documents.

Delivery Partners must safely and professionally transport assigned packages. They must not open sealed medicine packages, tamper with packages, substitute medicines, independently sell medicines, divert medicines, or distribute prescription-controlled medicines outside authorized Platform processes. Serious violations may result in immediate termination and reporting to appropriate authorities where required.

Users must not hack or attempt unauthorized access, reverse engineer Platform systems, use bots or unauthorized scraping tools, extract Platform databases, misrepresent affiliation, commit fraud, upload fraudulent documents, or harass other Platform participants.

The Platform is provided on an "as available" basis. MediFinder India does not guarantee uninterrupted or completely error-free operation. Service interruptions may occur due to technical failures, network problems, maintenance, third-party services or circumstances beyond reasonable control.

To the maximum extent permitted by applicable law, MediFinder India is not responsible for losses primarily arising from Merchant product quality or dispensing, incorrect inventory information, expired or counterfeit products supplied by Merchants, medical decisions, Delivery Partner misconduct, third-party payment failures, network or infrastructure failures, or user-provided incorrect information. The source User Terms contain a proposed aggregate liability cap of INR 1,000, subject to applicable law.

MediFinder India may suspend, restrict or terminate an account for Terms violations, fraud, illegal pharmaceutical activity, fraudulent prescriptions, security violations, misuse of the Platform, or conduct harmful to other users or the Platform.

MediFinder India's software, branding, design, databases, logos, text and proprietary technology may not be copied, modified, distributed or commercially exploited without authorization.

MediFinder India will not be responsible for delays or failures caused by events outside its reasonable control, including natural disasters, civil unrest, war, government restrictions, major infrastructure failures, cyber incidents or communication failures.

These Terms are governed by the laws of the Republic of India. Any dispute shall be subject to the jurisdiction of the competent courts/forum having lawful jurisdiction under applicable Indian law.

MediFinder India may update these Terms from time to time. Continued use of the Platform after publication of updated Terms may constitute acceptance to the extent permitted by law.

MediFinder India respects the privacy of Customers, Merchant Partners, Delivery Partners and visitors. This Privacy Policy explains how information is collected, used, stored, shared and protected when using the Platform, structured with reference to Indian privacy and data-protection requirements, including the IT Act and DPDP framework.

Customer Information: Name, phone number, email address, delivery address, location/GPS information, medicine searches, prescription uploads, communication records, device and technical information.

Merchant Information: Owner/manager name, email, mobile number, store name, business address, GPS/location information, Drug Licence, GSTIN, pharmacist registration information, medicine inventory, batch and stock information, MRP and product information.

Delivery Partner Information: Identity information, contact details, vehicle information, driving/document verification information, delivery information, location/GPS information.

• Create and manage accounts
• Connect customers with relevant pharmacies
• Verify Merchant licensing
• Display medicine availability
• Facilitate delivery and provide order updates
• Communicate through SMS, email, WhatsApp or other permitted channels
• Improve Platform functionality
• Prevent fraud and misuse
• Meet legal and regulatory obligations

Location information may be used to identify nearby pharmacies, calculate distance, facilitate delivery, provide delivery tracking, and improve logistics. Where required, location functionality may depend upon device permissions.

Prescription images or information submitted through the Platform may be processed for legitimate order and prescription-verification purposes. Access to such information may be limited to parties who require it for lawful fulfilment, verification, support or regulatory purposes.

We may share necessary information with relevant Merchant Partners, Delivery Partners, payment providers, technology/service providers, regulatory authorities, law enforcement agencies, courts or other legally authorized bodies. For example, customer delivery information may be shared with the relevant pharmacy and delivery personnel to complete an order. We do not sell user information to third-party data brokers as a commercial data-brokerage service.

MediFinder India may disclose information where required by Drug Controllers, government authorities, law enforcement, court orders, legal notices, or other applicable statutory requirements.

The Platform may automatically collect technical information such as IP address, browser type, operating system, device information, connection information, cookies and similar technical technologies.

MediFinder India uses reasonable administrative, technical and organizational safeguards to protect information, including SSL/TLS encryption and PCI-DSS compliant payment processing infrastructure. However, no internet transmission or storage system can be guaranteed to be completely secure.

Information may be retained while an account remains active or for as long as reasonably necessary for service operations, legal compliance, auditing, financial disputes, fraud prevention, or regulatory requirements. Users may request account deletion subject to applicable legal and operational retention requirements. Residual encrypted backup copies may remain for a limited period.

Subject to applicable law, users may request correction of inaccurate information, account deletion, information regarding applicable data processing, and other rights available under applicable data-protection law.

MediFinder India may update this Privacy Policy when required by changes in law, technology, business operations or Platform features. The latest version will be identified by its "Last Updated" date.

For privacy complaints, see our Grievance Redressal page.

This Policy applies to payments and transactions processed through MediFinder India or its authorized payment partners. Because MediFinder India operates as an intermediary, the availability of a refund may depend upon whether the payment relates to a Platform service, Merchant transaction or another third-party service.

Payments may be processed through authorized third-party payment gateways. Customers are responsible for providing accurate payment information. Payment authorization may be declined or reversed by the relevant payment provider.

An order may be cancelled where medicine is unavailable, the Merchant cannot fulfil the order, required prescription verification fails, the customer requests cancellation, payment fails, delivery cannot reasonably be completed, the transaction is prohibited by applicable law, or other operational/regulatory circumstances prevent fulfilment.

A Merchant may reject or cancel an order where stock is unavailable, inventory information was inaccurate, prescription requirements are not satisfied, the requested medicine cannot legally be dispensed, the pharmacist cannot lawfully fulfil the request, or other legitimate operational reasons apply.

A delivery may be cancelled due to incorrect delivery information, customer unavailability, unsafe delivery conditions, vehicle or transportation problems, weather or traffic conditions, regulatory restrictions, Merchant cancellation, or other circumstances beyond reasonable operational control.

A refund may be considered where payment was successfully collected but the order could not be fulfilled, the same transaction was charged more than once, a transaction was cancelled and is eligible for refund, a payment error is verified, or another refund right exists under applicable law or the relevant transaction terms.

A refund may not be available where the customer voluntarily cancels after fulfilment has materially commenced, the customer provides incorrect information causing failed delivery, the transaction has been successfully fulfilled, a Merchant has lawfully dispensed a medicine pursuant to a valid transaction, or the issue is caused by circumstances attributable to the customer. Any mandatory consumer rights under applicable law remain unaffected.

Disputes relating to digital Platform payments should be raised with support within 48 hours of the transaction. Statutory consumer rights that cannot legally be restricted remain unaffected.

Where a refund is approved, it will generally be returned through the original payment method. Approved refunds may take approximately 7–10 working banking days, depending upon the payment provider and banking system. Actual processing time may vary.

If a Customer is charged twice for the same transaction and the duplicate charge is verified, the eligible duplicate amount may be refunded through the applicable payment channel.

Where money is debited but the transaction is not successfully completed, the payment may be automatically reversed by the payment gateway or may require reconciliation. Customers should contact MediFinder India support if the amount is not restored within the applicable payment-provider timeframe.

Where Cash on Delivery is available, the Customer may be required to pay the applicable amount directly at the time of delivery. Cash collection must correspond to the amount communicated through the Platform/order process.

Merchant Partners remain responsible for their applicable product pricing, taxes, invoices and legally required commercial obligations. MediFinder India may separately charge Merchant Partners applicable Platform, subscription, lead-generation or transaction fees where agreed.

Customers should provide the order/reference number, transaction date, payment amount, payment method, and relevant screenshots or transaction details, where available. MediFinder India may investigate the transaction with the relevant Merchant and/or payment provider.

Where a Customer initiates a chargeback through a bank or payment provider, MediFinder India may provide relevant transaction information to the payment provider as permitted by applicable law.

MediFinder India may suspend or terminate accounts associated with payment fraud, repeated fraudulent refund requests, unauthorized payment activity, chargeback abuse, or false transaction claims. Where legally required, suspicious transactions may be reported to relevant authorities.

MediFinder India may modify this Policy to reflect payment-provider changes, regulatory requirements, new payment methods, changes in refund procedures, or operational changes. Updated versions will be published on the Platform.